Service

**Adtrans Truck Centre, as an essential service provider, understands the responsibility we all have to respond appropriately to COVID-19. We are taking our responsibility seriously and due to the nature of the Stage 4 Lockdown, we are unable to conduct a ‘business-as-usual’ approach.

Service and Parts Customers visiting the Dealership will need to scan a QR code and enter their contact details and time in and out of the Dealership on our website. This information will be kept in case we, or the Victorian Health Department need to contact you due to a COVID-19 case. These contact details will not be used for Marketing purposes.

Service bookings are available by appointment only from 7am – 9pm Monday to Friday and 7am to 12pm Saturday. Bookings can be made online at adtranstrucks.com.au/service/ or (03) 9360 9922. We will continue our Zero Contact Service Drop Off & Collection Procedure. Our 24-Hour Call-Out service will still be in operation.

To ensure we can meet your requirements, please call or book online. If you do not have a booking, we will not be able to receive your vehicle.

So, what will this mean when you bring your vehicle for a service at Adtrans Truck Centre?

When you arrive onsite, we ask for you to remain outside the warehouse and call through to our friendly reception team for further instructions. We are unable to provide customers with onsite waiting facilities during this period.

Prior to beginning work on your vehicle, our staff, wearing appropriate Personal Protective Equipment (PPE), will wipe down all contact points within your vehicle. All technicians working on your vehicle will be wearing gloves and compliant face masks. When work on your vehicle has been completed, the same touchpoints will be wiped down, and we will contact you for collection.

For collection, we advise you to again call through to our reception team for instructions.

At Adtrans Truck Centre our team of factory trained professional technicians provide complete support and assistance for your vehicle. We understand that you are placing your trust in the Adtrans Trucks Service Centre and to maintain your valuable custom we guarantee the use of genuine 100 percent Iveco replacement parts at every service. Combined with our professional workforce the performance and integrity of your vehicle is maintained at all times.

We understand the importance to your business of a reputable service support network and our staff takes care of your investment with speed and professionalism.

In addition to being an Authorised Iveco Repairer, we can assist you with any makes or models of trucks, whether you are an individual or fleet customer.

At Adtrans Trucks we have a fully equipped 24 hour roadside assistance service to get you back on the road as soon as possible.

Some of our specialist services include:

• Chassis modifications and wheelbase extensions carried out on-site, incorporating certified engineering approvals
• Welding and fabrication facilities
• Computerised vehicle diagnostics
• Major component overhauls
• Air conditioning and Auto Electrical services
• Eaton gearbox re-builds at very competitive prices
• Fleet maintenance with very competitive price agreements
• Evening shift rate is the same, there are no penalty rates

Adtrans Truck Centre offers a range of service packages designed to maximise vehicle uptime by providing operators with total flexibility to tailor a programmed maintenance contract to suit your particular operation.

For further information, please contact our friendly Service team for assistance with any enquiry regarding your Iveco vehicle.